Guarantees 2024

What do the guarantees cover?

The extent of the guarantee of each product is described under each product.

Duration of the limited guarantee

Guarantee's duration depends on the conditions stipulated for each product and it's valid as of the date of purchase. The products that are not covered by these guarantees will be subject to a standard guarantee of 90 days, with the general conditions established in the guarantee policy.

What will IKEA do to correct the problem?

IKEA will examine the product to decide if it’s covered by the guarantee. IKEA will decide if the defective product will be repaired or replaced it with the same one or one with similar characteristics. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labor and commutes, provided that it is possible to repair the product without incurring in any additional expenses. This will not have validity, under no circumstances, if the repair work hasn’t been authorized by IKEA. The defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.

Guarantee Conditions

The guarantees are valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.

What is not covered under this limited guarantee?

This guarantee is not applicable on products which have been saved or stored in an incorrect way, which have been misused or used incorrectly, which have been modified or altered, or which have been cleaned with unsuitable products or methods. This guarantee does not cover a regular wear, cuts, scratches or damages caused by impacts or accidents. This guarantee is not applicable if the product has been place outdoors or in a humid environment. This guarantee does not cover consequential or incidental damages. This guarantee will not apply if the products have been used for public use, except those cases in which the product specifies that it is apt for public use.

It does not cover plague damage: Damages caused by isoptera (termites), xylophagous (woodworm) or any other insect that damages the integrity of the furniture. The guarantees do not cover unintentional damage, accidental damage, lost profit, caused to the property or the physical integrity of the consumer. The guarantee is for domestic use only and the invoice made out in the name of a natural person, excluding office/business furniture.

Care instructions

In order to adhere to these guarantees, you must follow the maintenance instructions specific to each product.

You will find all maintenance instructions in your IKEA store and on www.IKEA.pr

How does the national, provincial and state legislation apply?

This guarantee grants specific legal rights, and it is complementary to the legal and statutory rights.

General legal rights

These guarantees provide you with certain legal rights. These guarantees do not affect in any way the legal rights that correspond to you by law.

Validity of guarantees:

Guarantees valid as of July 1st 2024. For information on the previous guarantees, contact our customer service department.

How to contact us in case you need help:

Get in contact with your IKEA Point - You'll find the addresses and telephone number on www.IKEA.pr

SAVE YOUR SIMPLIFIED INVOICE!

It is your proof of purchase and will be requested to apply the guarantee.

SPECIFIC PRODUCTS CONDITIONS

SOFAS AND ARMCHAIRS

---

Everyday life at home demands a lot from sofas and armchairs. Our sofas undergo rigorous testing to ensure quality and durability standards, as well as compliance with the most demanding requirements for domestic use. For this reason, we can offer a 10-year warranty against defects in materials and manufacturing that covers the structures and cushions of our sofas.

How long is the warranty valid for?

The warranty for sofas is valid for ten (10) years from the date of purchase. The original simplified invoice must be presented as proof of purchase.

10 years warranty on the following products:

All sofas, sofa beds, armchairs, and footstools, excluding those made of natural fiber, covers, and cushions POÄNG.

25 years warranty on the following products:

• STOCKHOLM sofas.

What does this warranty cover?

This warranty is only applicable to domestic use and covers defects in materials and manufacturing in: seat and back cushions and structures.

Products/parts/components not covered by this warranty:

• Fabric covers.
• Leather covers.
• Fixed fabric covers (non-removable).
• Armchairs and footstools made of natural fiber such as AGEN, ULRIKSGBERG, ALSEDA, BUSKBO, HOLMSTAD, TOLKNING, GAMLEHULT, and RÅDVIKEN.
• Cushions POÄNG.
• Children's armchair POÄNG.

We test our sofas and armchairs

At IKEA, we test all our sofas and armchairs to ensure they are durable. And we are especially demanding with those that have many years of warranty. For example, we place 220 lb of weight on the seat 50,000 times, and weights of 66 lb on the backrest the same number of times. And we do all this to ensure that the structures will maintain their stability and the cushions their elasticity and comfort. The warranties we offer are proof that our sofas and armchairs can withstand frequent and long-term use, and are a security for you as a customer.

Maintenance instructions

Cushions should be cared for to maintain their comfort. They should be plumped regularly, at least once a month. They should also be alternated, so that the cushions that are used the most exchange places with those that are used less frequently.
Tighten the leg screws after two weeks of use, and make sure they remain tight by checking them a couple of times a year.

Washable covers

• Follow the cleaning and maintenance instructions.
• Iron them while still slightly damp
• Replace the cover when still slightly damp, it stretches more easily and adapts quickly to the proper shape. But it is important that the cover is not too wet when it is put back on the structure.

Leather

• Regularly vacuum with the soft brush accessory.
• Do not place leather furniture directly in sunlight and leave a 12” gap to any heat source to prevent the leather from drying out.
• Never use detergents for cleaning.
• White or light-colored leather furniture is sensitive to strong colors like red wine or coffee. For this reason, clean them immediately.

More information in the maintenance instructions supplied with the product.

DESKS AND STORAGE

---

Daily life at home demands a lot of office furniture. The MITTZON, IDÅSEN, TROTTEN, FREDDE, UTTESPELARE, HUVUDSPELARE and UPPSPEL series (except the drawers), the MITTZON,  GALANT and TROTTEN storage system, the HÄLLAN wardrobes and the UPPSPEL
glass door cabinet have been rigorously tested to meet standards for professional ofce use (EN527, EN1730 and ANSIsBIFMA X:5.5 for desks, EN1730 and EN15372 for storage, EN1730 and EN15372 for conference chairs, EN14072, EN14073, EN14074, EN14749, ANSIsBIFMA x5.9 and ISO-7170 for storage) and comply with rigorous quality requirements and durability. For this reason, we can offer a guarantee from 3 to 10 years that covers defects in the materials, manufacture or in its functioning of all parts of the MITTZON, IDÅSEN, TROTTEN, FREDDE, UTTESPELARE and UPPSPEL, the MITTZON, GALANT and TROTTEN storage system, the HÄLLAN wardrobes and the UPPSPEL glass door cabinet.

For how long is the guarantee valid?

3 year guarantee on the following products:

The FREDDE, UTTESPELARE, HUVUDSPELARE and UPPSPEL gaming desks.
The UPPSPEL glass door cabinet.

10 year guarantee on the following products:

The guarantee for the MITTZON, IDÅSEN and TROTTEN series, GALANT and TROTTEN storage system and the HÄLLAN wardrobes is valid from three (3) to ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

The guarantee covers the defects in the materials, manufacturing and functioning in all the components of the MITTZON, IDÅSEN, TROTTEN, FREDDE, UTTESPELARE, HUVUDSPELARE and UPPSPEL series, the MITTZON, GALANT and TROTTEN storage system, the HÄLLAN wardrobes, the UPPSPEL glass door cabinet, from the day of purchase at IKEA.

What is not covered by this warranty?

The following products are not covered by guarantee:

• EILIF Screens. 
• UPPSPEL drawer

Care instructions

Tighten the screws after two weeks of using the product, and make sure they are well tightened by revising them twice a week.
For all surfaces: Clean it with a damp cloth with a mild cleanser. Then clean with a dry cloth.

OFFICE CHAIRS

---

Daily life at home and at work demands a lot from our seats. These chairs have been rigorously tested to comply with our strict quality and security requirements, as well as professional ofce use standards (EN 1022, EN 1335, ANSIsBIFMA X5.1 for ofce chairs EN16139, ANSIsBIFMA X5.1 for conference chairs). For this reason, we can ofer you from 3 to 10 years of guarantee that covers defects in materials and manufacture of the mobile parts of the swivel chairs.

For how long is the guarantee valid?

The guarantee of these swivel chairs is valid for ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies for professional use in offices and it covers faults in materials or manufacturing of the following components of the swivel chairs:

• The structural frame.
• Mobile parts.

The mobile parts are components with movement or adjustment functions. The guarantee covers the functions for the components of the wheels, gas cylinder, mechanism, armrest and the back readjustment mechanism.

3 years of guarantee on the following products:

• HUVUDSPELARE
• MATCHSPEL
• UTESPELARE
• STYRSPEL

10 years of guarantee on the following products:

• MARKUS
• GRÖNFJÄLL
• LÅNGFJÄLL
• FLINTAN
• HATTEFJÄLL
• JÄRVFJÄLLET
• LIDKULLEN
• ALEFJÄLL
• LAKTARE
• FJALLBERGET
• SMÖRKULL

What itemsare not covered by the guarantee?
The following items are not covered by the guarantee:

• HUVUDSPELARE

PAX/KOMPLEMENT

---

Day-to-day life at home demands a lot from wardrobes. PAX wardrobes and KOMPLEMENT interior fittings have been rigorously tested to meet our strict requirements for quality, strength, and durability, as well as the high demands of domestic use. Therefore, we can offer a 10-year warranty for PAX wardrobes and KOMPLEMENT interior fittings marked with the logo below, covering defects in materials and manufacturing.

How long is this warranty valid?

The warranty for PAX wardrobes and KOMPLEMENT interior fittings is valid for ten (10) years from the date of purchase. The original simplified invoice must be presented as proof of purchase.

What does this warranty cover?

This warranty applies only to domestic use for storing clothes and shoes and covers material and manufacturing defects of the following components of PAX wardrobes and KOMPLEMENT interior fittings:

• Structures.
• Hinged doors and hinges.
• Structure dividers, shelves, and pull-outs for structures.
• Sliding doors and sliding door mechanisms.
• KOMPLEMENT interior organizers.

What products are not covered by this warranty?

This warranty does not cover: KOMPLEMENT 4-compartment accessory, KOMPLEMENT compartment accessory, KOMPLEMENT mat and KOMPLEMENT box, shoe accessory, tray dividers, mat, boxes, and KOMPLEMENT mirror with hooks

Maintenance instructions

Assemble the wardrobe following the assembly instructions and secure its structure to the wall. Remember that different types of walls will require different types of hardware. If you are unsure, contact a specialist. Clean it with a damp cloth in a mild cleaner. Then wipe it dry with a dry cloth.

MATTRESSES

---

Daily life at home demands a lot from mattresses. IKEA mattresses have undergone rigorous tests to guarantee that they comply with our strict requisites regarding quality and durability, as well as comply with the most demanding regulations for domestic use. This means that we can offer you a 10 year guarantee that covers mattresses from defects in materials and manufacture.

For how long is the guarantee valid?

The guarantee for mattresses is valid for ten (10) years from the date of purchase. The original purchase invoice is required as proof of purchase.

What does this guarantee cover?

This guarantee covers defects in workmanship, materials and components of all our mattresses as of the date of purchase at IKEA. This guarantee applies to domestic use only.

What is not covered by this guarantee?

This guarantee is not applicable to mattress toppers and children’s and/or baby's mattresses nor the sleeper sofa mattresses, in these cases, a standard 90-day guarantee applies from the date of purchase.

Before using it for the first time

At the beginning your new mattress can seem a bit hard. Let a month go for your body to get used to the mattress and for the mattress to get used to your body.
Rolled up mattresses recover their shape after 3-4 days of use. All new materials have their own particular smell, that disappears gradually. Airing and vacuuming of the mattress will help to get rid of the smell. For a better comfort, you need the right pillow. Make sure you have a pillow that adapts to you and your new mattress.

Care and cleaning

Complement the mattress with a mattress protector or a mattress topper. It will make it more hygienic as it is easier to remove and clean. Some mattresses and mattress pads have a washable cover, read the label that you can find inside the pull-out cover for more information. Make sure that the zip is closed when washing the cover. Vacuuming the mattress helps to get rid of dust and mites. Use upholstery soap to get rid of stains.
Read closely the characteristics of your mattress, if it can be turned over, we recommend you turn it every three months (leaving the feet part and the head part and vice versa). This way you guarantee a more homogeneous wear and helps to prolong comfort.
Do not bend the mattress. You could damage the springs and the inside materials.

89 nights to change policy

It is important for us that you sleep well on your new mattress. If you discover that it doesn't completely satisfy you, after waiting one month for the body to get used to the mattress, bring us the new mattress and try a new one.
You have 89 nights to sleep on it!
*Except mattress toppers and children’s mattresses.
In order to change the mattress, it must not show any signs of stains or dirt. No money refund will be made on used or opened mattresses.

BATHROOMS

---

Day-to-day life in the home demands a lot from bathroom furniture; this is why our bathrooms undergo rigorous tests to meet our strict quality, strength, and durability requirements. They are tested to meet the most rigorous standards of domestic use. We offer a 3 to 10-year warranty covering defects in materials and manufacturing in the HAVBÄCK, ÄNGSJÖN, and TÄNNFORSEN bathroom series, all sinks and faucets, as well as in the ENHET bathroom and laundry series.
All shower accessories such as bars, heads and handles, hoses, and faucet supports have a 3-year warranty.

HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, and ENHET Furniture Series

How long is this warranty valid?

The warranty for HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, and ENHET products is valid for ten (10) years from the date of purchase. The original simplified receipt must be presented as proof of purchase.

What does this warranty cover?

This warranty applies only to domestic use and covers defects in materials and manufacturing of the following products:

• HAVBÄCK, ÄNGSJÖN, and TÄNNFORSEN furniture.
• HAVBÄCK, ÄNGSJÖN, and TÄNNFORSEN legs.
• ENHET furniture.
• ENHET and laundry open structures, including legs, countertops, and cabinets.
• ENHET accessories: hanging shelf, hooks, hanging mirror, rotating shelf.
• ENHET laundry bag with wheels.

What does this warranty not cover?

This warranty does not apply to TOLKEN countertops and HAVBÄCK, ÄNGSJÖN, and TÄNNFORSEN organizers.

Installation

HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, and ENHET bathroom furniture must be wall-mounted. Ensure that your bathroom walls can support the weight of the furniture, as improper installation can cause injury or damage. If you are unsure about installation, contact a professional. As wall materials may vary, screws for mounting are not included. If you want to inquire about the most suitable screwing system, contact your specialized dealer. Follow the assembly, installation, and care instructions carefully.

Sinks and Faucets

How long is the warranty?

The warranty for IKEA bathroom sinks and faucets is valid for ten (10) years from the date of purchase. The original purchase receipt must be presented as proof of purchase.

What does this warranty cover?

This warranty is valid for all IKEA bathroom sinks, including the siphon, and faucets. The warranty applies only to domestic use and covers all defects in materials and manufacturing of all bathroom sinks and faucets. Our products have been tested to meet international standards, and we use only the best materials to ensure our 10-year warranty commitment.

Installation

Sinks must be wall-mounted. Ensure that your bathroom walls can support the weight of the sink and furniture, as improper installation can cause damage or injury. If you have doubts about installation, contact a professional. As wall materials may vary, screws are not included. Follow the assembly, installation, and care instructions carefully.

Certification

Some countries have introduced legal requirements for the approval and certification of bathroom sinks and faucets. Our faucets and sinks have been approved and certified to meet the relevant requirements of each market. The certification reference can be found in the assembly instructions included in the faucet box.

Shower Faucets and Accessories

How long is the warranty?

The warranty for IKEA shower faucets is valid for ten (10) years from the date of purchase. The original purchase receipt must be presented as proof of purchase.

What does this warranty cover?

This warranty is valid for all IKEA shower faucets. Our products are tested against major international standards, and we use the best components to ensure the 10-year warranty promise.

How long is the warranty?

The three (3) year warranty is valid for the following products and is effective from the date of purchase. The original purchase receipt will be required as proof of purchase.

BROGRUND

• Adjustable rail + shower.
• Shower shelves.

VOXNAN

• Adjustable rail + shower.

VALLAMOSSE

• Adjustable rail + shower.

LILREVET

• Shower handle.
• Hose.

KITCHENS

---

Everyday life at home demands a lot afrom a kitchen, which is why we rigorously test ours to ensure they can withstand heavy loads, high temperatures, and daily use. We offer warranties ranging from 2 to 25 years that cover defects in materials and workmanship for the SEKTION kitchen system. All faucets have a 10-year warranty, and all IKEA appliances have a 2 to 5-year warranty. This warranty is valid for domestic use.

SEKTION Kitchen System

How long does the warranty last?

The warranty for the SEKTION kitchen system is valid for twenty-five (25), five (5) and two (2) years from the date of purchase. The original purchase receipt must be presented as proof of purchase.

What does the warranty cover?

This warranty covers the following parts of the SEKTION kitchen system:

Products with 25-year warranty

• Frame structures (except VADHOLMA and TÖRNVIKEN).
• UTRUSTA hinges.
• MAXIMERA fully-extending drawers.
• UTRUSTA tempered glass and melamine shelves.
• SEKTION legs.

Products with 5-year warranty

• Doors, fronts, and cover panels.
• Knobs and handles.
• UTRUSTA door openers.
• Trim strips.
• Wall rails and plinths.
• Integrated dishwasher hinges.
• UTRUSTA mesh baskets.

Products with 2-year warranty

• Countertops.
• Sinks.
• KNOXHULT, SUNNERSTA, and ASPINGE kitchen systems.

Follow the assembly, installation, and care instructions carefully.

What does this warranty not cover?

Damage caused by pests: damages caused by termites, woodworms, or other insects that compromise the integrity of the furniture.

After-sales service

To provide you with functional products that meet your needs and expectations, we renew our range every year. For this reason, we cannot guarantee that all products and prices will be available during the catalog's validity period.

Kitchen Faucets

How long does the warranty last?

IKEA kitchen faucets have a warranty of ten (10) years, valid from the date of purchase. The original purchase receipt must be presented as proof of purchase.

What does this warranty cover?

This warranty applies only to domestic use and covers defects in materials and workmanship for all faucets. Our kitchen faucets are tested to international standards, and we only use high-quality components to ensure the 10-year warranty.

What products are not covered by this warranty?

This warranty does not cover logical deterioration over time, cuts or scratches, damages caused by impacts or accidents, or water residue. It also does not apply to the filter, which must be cleaned regularly and replaced once worn out.

Appliances

How long does the warranty last?

The warranty lasts for two (2) and five (5) years from the date of purchase of the appliance. The original purchase receipt must be presented as proof of purchase. If any repair service is performed during the warranty period, it will not extend the validity period of the appliance warranty or the new components.

What does the warranty cover?

The warranty covers defects in the appliance that have been caused by manufacturing faults or material faults from the date of purchase. This warranty applies to domestic use. Exceptions are specified under what the warranty does not cover.

Which appliances are covered by the warranty?

2-year warranty for the LAGAN and TILLREDA series.
5-year warranty is valid for all other IKEA kitchen appliances (excluding LAGAN and TILLREDA).

Which appliances are not covered by this warranty?

No exceptions.

What does IKEA do to correct the problem?

These conditions are subject to local guidelines and regulations. IKEA handles the replacement. If the service company repairs or replaces the appliance under the warranty terms, the service company will install the new or repaired appliance. Repair will be carried out if possible. If the appliance is installed in any other furniture, the customer must uninstall it before the service visit.

Who will perform the service?

The service company will provide the service according to its operations or to a service network.

What does the warranty not cover?

• Natural wear and tear.
• Intentional damage or negligence, failure to follow instructions properly, incorrect installation or connection to the wrong voltage, damage due to chemical or electrochemical reaction, corrosion or humidity, damage caused by excess lime in the water supply and abnormal environmental conditions.
• Requests to correct the installation of the appliance, for usage instructions, to replace or repair fuses, or to correct wiring or plumbing.
• Damage to the following parts: ceramic, accessories, dish and cutlery baskets, feed and drain pipes, seals, light bulbs, lamp holders, screens, knobs, lining tubes, and lining tube parts... unless it is proven that these damages were due to production defects.
• Cases where no fault was found during the technician's visit.
• Repairs not carried out by our service providers and/or service provided by the associated provider or where non-original parts will be used.
• Repair or replacement of consumable parts such as bulbs, water filters, or air filters.
• Replacement of spare parts if the appliance is not used normally, for domestic use only, or when used contrary to the recommendations by the operator or installation instructions.
• Damage caused by accident, alteration, misuse, abuse, fire, flood, fortuitous events, improper installation, installation not carried out in accordance with electrical or plumbing codes, or inappropriate use of cleaning products.
• Surface damage including scratches, dents, chips, unless these damages are due to defects in materials or manufacturing, and are reported within 30 days of purchase.
• Loss of food due to freezer or refrigerator failures.
• Pickup and transportation. The appliance is repaired in the house.
• Removal or reinstallation of the appliance if it is inaccessible or not installed according to the instructions.
• This warranty is not valid if the original serial number has been altered or modified.

Speakers and Air Purifiers: SYMFONISK, and VAPPEBY.

---

Homes are getting smarter every day, and new needs that we didn't know we had keep emerging. With our products, you'll be able to control the light, sound, and even the air in your home. They have been designed with their quality and function in mind. Therefore, we can guarantee that they will last for at least 2 years, which means they will continue to function just like the first day as long as you follow the maintenance instructions and expose them to normal domestic use.

SYMFONISK and VAPPEBY

2 years guarantee

What does this guarantee cover?

This guarantee is valid for the SYMFONISK and VAPPEBY speakers. Our products are tested against the most important international standards, and we use the best components to ensure the 2-year guarantee promise.
This guarantee covers the complete functionality of the speakers. This means that with normal domestic use and following the maintenance instructions, the speaker will function just like the first day, even after 2 years.

Products not covered by this guarantee:

No exceptions.

STORAGE: BROR

---

Daily life at the office and at home requires of a lot of furniture. The storage solution BROR has been evaluated rigurously to comply with the professional use norms at the office (EN1730, EN527 and ANSI/BIFMAx5.5 for tables, ISO7170, EN14073, EN14074 and ANSI/BIFMAx5.9 for storage) and complies with our quality and durability strict requirements. That is why we can offer you 10 years of guarantee that covers the material, fabrication and functioning defects to all the parts of the storage solution BROR.

For how long is the guarantee valid?

The guarantee of the BROR storage solution is valid from the date of the purchase. The invoice must be presented as proof of purchase. 
 

What does this guarantee cover?

The guarantee covers the material, fabrication and functioning defects to all the parts of the storage solution BROR from the date of purchase at IKEA. 
 

What products aren't covered by the guarantee?

The following products aren't covered by the guarantee:
BROR cart
BROR table
BROR workstation with drawers
BROR shelf 33^1/8x15^3/8’’
BROR shelf 33^1/8x21¼’’
BROR wardrobe with doors 33½ x15 ¾ x74 ¾’’
 

What does not cover this guarantee ?

This guarantee covers the items of the storage solution BROR that have been stored or assembled incorrectly, used in a wrong way, that have been altered or modified, or that have been cleaned with methods or cleaning methods that are inadequate.

This guarantee does not cover normal wearing out of the furniture, cuts, scratches caused due to hits or accidents. The guarantee does not apply if the product has been outdoors or exposed for a long time to the sun or at a wet place, like a bathroom. This guarantee does not cover the damages provoked by consequential or indicental damages. 
 

Care instructions

Tighten the screws two weeks after the first use of the product and make sure that they are well tigthened, checking them several times a year. For all the surfaces: clean it with a damp cloth and soft detergent, then dry it with a dry cloth. 

SKYTTA

---

Daily life at home demands a lot from wardrobes. SKYTTA sliding doors pass rigurous tests to guarantee the quality and durability standards, as well as the compliance of the most demadning requirement for domestic use. Due to this que can offer a 10-year guarantee for material and manufacture defects.
 

What duration has this guarantee?

The guarantee for SKYTTA sliding doors is valid for ten (10) years from the purchase date. The original purchase invoice must be presented as proof of the purchase.
 

What does this guarantee cover?

This 10-year guarantee is applied just to domestic use, and covers the material and manufacture defects of the following components of the SKYTTA sliding doors:
 

• Door frames
• Door pannels
• Rails
• Lateral pannels
• Height reducer
• Brake bar
• Fittings

What doesn't cover the guarantee?

This guarantee does not cover: floor rails put on the floor nor any type of marks or damages made on the surface (floor, walls, ceiling, etc.) when installing or dismantle the doors, rails or pannels. This guarantee does not cover the wearing out by normal use, cuts or scratches, or the damage caused by hits, accidents or waste. Products that have been stored or installed by an unauthorized third party, the clients or that said one has not been made by IKEA, used in an unappropiate way o incorrectly, altered or cleaned with wrong methods or products, not recommended according the use manual of the item.

Damages by plagues: damages caused by isoptera (humid or dry wood termites, subterranean or common termites), xylophages (woodworms), ants, mice, insects from the Ptinidae Family, Cerambycidae Family, wasps, beetles, carpenter millers, or plant plagues or insects that damage the integrity of the furniture.

This guarantee does not apply if the item has been installed outdoors, at a courtyard, terrace or a warm environment (bathroom). It neither applies if the item has been altered somehow during its installment that has not been described in the intallation or assamblage instructions.
 

Maintainance intructions

Assemble the the doors following the assemblage instructions and securing them by fixing them to the walls and floor. Remember that different types of wall will need different types of fittings. If you are not sure, contact with a specialist. Clean the rail and the door wheels frequently to make sure they open and close easily and that the wheels are not damaged. Clean with a warm cloth in a soft cleaner. Then use a dry cloth.

“Políticas de Garantía de Productos” Registrado en Proconsumidor bajo el No. 075/2021
Resolución D.E 1604-21

KNIVES

---

Everyday life in the home places high demands on knives. Our knives are designed for everyday use. With quality that stands up to the demands of the kitchen, these knives should be the first thing you choose in your kitchen. We guarantee that the knives will perform for 15 years. This means they will work as well as they did on day one, as long as you follow our maintenance instructions and subject them to normal household use (cutting food, washing once a day and regular sharpening).
 

¿How long does this warranty last?

The warranty for knives is valid for fifteen (15) years from the date of purchase (only applies to purchases made on or after September 1, 2024). purchases made on or after September 1, 2024). The original purchase invoice must be presented as proof of purchase. proof of purchase.

 

¿What does this warranty cover?

This warranty covers the performance, materials and workmanship of most all IKEA knives. This means that under normal household use and following our maintenance instructions, they will continue to work as well as they did on the first day, even after 15 years. will continue to function as they did on day one, even after 15 years. Normal use is defined as using the product to cutting food, washing the knife by hand once a day and sharpening it regularly.

This warranty covers:

• The sharpness of the knife. The knife should be sharp when you buy it and you can keep it sharp so that it will do its job every day. to do its job every day. The blade of the knife is made of hardened steel so that it is possible to sharpen the knife as sharp as the first day at any time during the warranty period.
• Handle strength. The handle of the knife should not split, break or come loose from the blade, as the knife would be unusable. knife would not be usable.
• Corrosion on the knife blade.

Products not covered by this warranty:

This warranty does not cover FÖRDUBBLA, HACKIG, UPPFYLLD, SKALAD and SMÅBIT knives, as well as cutlery knives and knife sharpeners. cutlery and knife sharpeners.

¿What will IKEA do to solve the problem?

IKEA will examine the product to decide if it is covered under warranty. IKEA will decide whether to repair the defective product the defective product or replace it with the same or a similar product. If the product is no longer If the product is no longer available for sale at IKEA, IKEA will provide an appropriate replacement product. IKEA will determine what constitutes an appropriate replacement product.

¿What is not covered by this warranty?

This warranty does not apply to products that have not been used for household purposes. This warranty does not cover changes in the appearance of the knives, unless they have a significant effect on their functions. This This warranty does not apply to products that have been improperly stored or stored improperly, have received misuse or misused or improperly used, altered or modified, or cleaned with improper cleaning products or methods. improper cleaning methods or products. This warranty does not cover normal wear and tear, cuts, scratches or damage caused by impact or accidents. accidents. This warranty does not apply if the product has been placed outdoors or in a humid environment. This warranty does not cover consequential or incidental damage.

Maintenance instructions

Before using it for the first time:

• Wash, rinse and dry the knife before using it for the first time.

Cleaning

• Knives are best washed by hand. It is unlikely that the knife will be damaged if it is washed in the dishwasher, but the cutting edge may be damaged and the blade may corrode.
• Wash and dry the knife immediately after use.This avoids any risk of spreading bacteria from,e.g. raw chicken to fresh vegetables.
• To avoid marks on the blade, dry the knife immediately after washing.

Pots and pans

Everyday life in the home places high demands on kitchen utensils. Pots, pans and woks are rigorously tested to withstand everyday life.
We guarantee the use of pots, pans and woks without non-stick coating for 15 years.
This means that they will work as well as the first day, as long as our maintenance instructions are followed and they are subjected to normal household use (cooking and washing once a day).

 

¿How long does this warranty last?

The warranty on non-stick coated pots, pans and woks is valid for fifteen (15) years from the date of purchase (applies only to purchases made on or after September 1, 2024). years from the date of purchase (applies only to purchases made on or after September 1, 2024). The original purchase invoice must be presented as proof of purchase.

 

¿What does this warranty cover?

This warranty covers the performance, materials and workmanship of most all IKEA knives. This means that under normal household use and following our maintenance instructions, they will continue to work as well as they did on the first day, even after 15 years. will continue to function as they did on day one, even after 15 years. Normal use is defined as using the product to cutting food, washing the knife by hand once a day and sharpening it regularly.

¿This warranty covers:

• Base stability. In other words, that the base remains flat to transmit heat efficiently. efficiently.
• The manufacture of the product, breaks or cracks in the metal parts, handles, etc.
• For stainless steel pots, pans and woks: dishwasher safe. It has no adverse adverse effect on their function. For further details, please refer to the care instructions supplied with the product. product.
• For cast iron and enameled cast iron, carbon steel pots, pans and woks, pots and pans containing wood parts: this warranty applies only if they are hand washed. containing wooden parts: this warranty only applies if they are hand washed. For further details, please refer to the care instructions that come with the product.

¿What products are not covered by this warranty?

This warranty does not apply to non-stick coated pots, pans and woks.

¿What will IKEA do to solve the problem?

IKEA will examine the product to decide if it is covered under warranty. IKEA will decide whether to repair the defective product the defective product or replace it with the same or a similar product. If the product is no longer If the product is no longer available for sale at IKEA, IKEA will provide an appropriate replacement product. IKEA will determine what constitutes an appropriate replacement product.

¿What is not covered by this warranty?

This warranty does not apply to products that have not been used in the home. This warranty does not cover changes in the appearance of pots and pans, unless they have a significant effect on their functions. This This warranty does not apply to products that have been improperly stored or stored incorrectly, have been misused or improperly misused or improperly used, altered or modified, or cleaned with improper products or cleaning methods. improper cleaning methods or products. This warranty does not cover normal wear and tear, cuts, scratches or damage caused by impact or accidents. accidents. This warranty does not apply if the product has been placed outdoors or in a humid environment. This warranty does not cover consequential or incidental damage.

Maintenance instructions

Depending on the material of the pots and pans, different maintenance instructions must be taken into account, so be sure to follow the instructions specified on each product. be sure to follow the instructions specified on each product. If you are unsure of the instructions instructions to follow, please contact your IKEA store/customer service center or visit www.IKEA.pr, locate your product through the search engine and go to the Materials and Careto the Materials and Care section.