How to shop online on IKEA Puerto Rico

Yes! All promotions will be available on the web and you will even see promotions only exclusive for online purchases.

You can know where your purchase is by heading to "Log in" on the top of the home page. Then access My account > My orders. Also, we'll keep you informed of each process through SMS or email. If you prefer o you need additional information, get in contact with customer relations by calling: 787-750-4532.

Adding items to an order that has already been placed is not possible, but you can make as many new orders as you want.

Yes, you can request all the services you need. You have delivery, assembling, measuring and kitchen installation services at your disposal. click here to see the rates. By the end of your online purchase, we'll call you to arrange the details of the services requested and make the payment.

We are available from 9:00 AM to 9:00 PM through your personal web shopper or calling 787-750-4532 or in the contact section.

In compliance with Organic Law 3/2018 of December 5 on Data Protection and guarantee of digital rights, as a client of SARTON PUERTO RICO LLC .. you can at any time exercise your rights of access, rectification, cancellation and opposition, communicating it in writing to:
SARTON PUERTO RICO LLC.
Ramal PR 887
Barrio Martín González Industrial
Park lote 1, Carolina,
Puerto Rico - 00987

IKEA’s items have up to 25 years guarantee. Click here for more information.

To collect your purchases, you must present your identity document, the invoice (physical or digital) and the card used to pay for the purchase. If it is another person who collects the purchase and not the holder of the purchase, you must bring with you the written authorisation showing the full name and ID of the holder, as well as the full name and ID of the authorised person, plus the aforementioned, i.e. ID document, the invoice (physical or in digital format) and the card with which the purchase was paid for.

Payment with card: This option will allow you to close the online purchase process, using a payment server of Elavon so that all transactions are made under a secure conection. You will be able to pay your puchases with the credit or debit card you want, Visa, MasterCard, ATH.
By phone: In this case our IKEA Contact Centre department will get in contact with you to formalise the purchase and coordinate the delivery as well as to inform you of the status of your order. For more information you can get in contact with our IKEA Contact Centre service through the email address telepedidos.pr@ikea.pr
All transactions will be performed under a safe connection that guarantees the confidentiality of all your data. Financed payment: You can finance your purchases with the Beyond® FirstBank credit card. Click here for more information.

Yes. All transactions will be done under a save connection that will guarantee the confidentiality of all your data.

The customer is accountable for checking the goods upon home delivery. Changes or exchanges of faulty items will be admitted during the validity period of the guarantee from the date of purchase, being SARTON PUERTO RICO LLC. responsible for the shipping expenses, to the IKEA store. You should get in contact with us through our email callcenter@ikeasi.com or calling 787 750 4532 providing the details of the product, receipt, as well as the damage it suffers. Once we have received the information, we’ll indicate the way to proceed.

It's ok to change your mind!

That’s why you have 90 days to return your product if you’re not completely satisfied. Return it in its original packaging, unopened, unassembled and unused.

Use your IKEA Family card… and benefit from 120 days to return your purchase!

You must bring the purchase invoice for any changes and returns.

Refunds will be made via the same payment method used to pay for the purchase, however, cash refunds will be made exclusively at the main store, IKEA Bayamon Store or at our IKEA Ponce or Escorial Points.

Exceptionally, IKEA will be able to refund you via bank transfer upon request.

In the case of refunds via credit or debit card and bank transfer, they may be verified within 7-10 working days of the request (subject to validation by the financial intermediary).

Returns are not accepted, no refunds are made or price adjustments if the item is reduced on price after its purchase.

Click returns system for more information.

The order cannot be cancelled once placed, but if once you have received you purchase you are not completely satisfied with the items, you can return it without being opened, inside its original package alongside with the receipt, in a period of 90 days.

If you are not completely satisfied with the products, return the product without opening or opening, in the original packaging and with the purchase receipt, within 90 days. The presentation of the invoice is essential for all changes and returns.
Click here for more information.