It's ok to change your mind!
That's why you have 90 days to return your product if you are not completely satisfied. Return it in its original packaging, unopened, unassembled and unused. It must be in good condition, free of stains or signs of soiling.
Use your IKEA Family card... and benefit from 120 days to return your purchase!
Invoice is required for all returns and exchanges.
As of May 1, 2021, many of our items must be wall-mounted to prevent them from tipping over in your home or business. If after your purchase, you will not attach the item as recommended, you must return the item to your nearest Store or Delivery Point and we will issue a non-refundable credit for the purchase price.
If you don't love your mattress, exchange it! You have 89 nights to try your mattress from the date of purchase. If you are not happy with your mattress, bring it to the store with your purchase receipt and choose a different one that better suits the way you sleep. To change your mattress, it must be free of damage, stains or signs of dirt.
The general conditions of the return policy apply to children's mattresses and box springs, so they are excluded from exchange if their packaging has been opened, has been damaged, stained or shows signs of dirt.
The exchange or return of defective items will be accepted within 7 calendar days from the date of delivery, being SARTON PUERTO RICO LLC. who will be responsible for shipping costs. If, on the other hand, the item was shipped at your own expense, it must be brought to the nearest IKEA store or IKEA Point to be exchanged or returned.
You should contact us through our email csc.pr@ikea.pr or by calling (787)750-4532 providing the product data, as well as the damage it suffers. Once we receive the information we will tell you how to proceed.
- The replacement of the item will be made, depending on the geographic location, in a period no longer than 10 working days, as long as the item is available. If the item is not available, the refund will be made as soon as possible and, in any case, within 14 working days of the return.
- The amounts paid for those products that are returned because of damage or defect, when it actually exists, will be refunded in full, including transport costs.
- The refund will always be made in the same payment method you used to pay for the purchase.
- Please see here for information on the IKEA Product Warranty policy. You can also request a copy from Customer Service.
Abandoned and lost products
- If you have lost an item or personal property, please contact the customer service desk so that we can advise you on how to proceed.
- Please note that after fifteen (30) calendar days of IKEA having possession of any items that have been abandoned or lost on the premises and not claimed, IKEA may dispose of them.
- In addition, personal belongings or items left in lockers that are not claimed within seven (7) calendar days, IKEA may dispose of them. If it includes perishable food, IKEA will dispose of it immediately and may dispose of it to avoid contamination and pests.
IKEA Food
You have 14 calendar days to return your product if you are not completely satisfied. Return it in its original, unopened packaging. Frozen or refrigerated items are excluded from exchange or return.
It is essential to present the purchase invoice to make the return.
Refunds
Refunds will be made in the same form of payment in which the purchase was made. If the refund is to a credit card or by bank transfer, they may be verified within 7-10 business days of the request (terms subject to validation by the financial intermediary).
Cash refunds in excess of US$300 at IKEA Carolina and Punto Ponce stores, and US$500 at IKEA Bayamon store or warehouse, will be made by wire transfer within 7-10 business days of the request.
IKEA will make exceptions regarding returns and the corresponding penalties for returns when the above rules are not met.
Exception credits are non-refundable.
As of the 1st of May 2021, several of our items must be attached to the wall, to prevent tip-over accidents at your house or business. If after your purchase, you do not secure the item as recommended, you must return it to your nearest Store or Pick up point and we will give you a non-refundable voucher worth the value of the purchase.
Request a refund
Fill in this form and the customer service department will manage your request